As with all dramatized stories of real lives, artistic license hammers messy reality into a watchable film. Dramas are not documentaries. The essential emotions of Freddie’s life and the history of the band are here. There’s nothing unexpected in the structure of the movie. It’s a visit with some old mates you’ve not seen in a long time.
Hardy and Nachman’s film is the uncommon near-perfect documentary: the filmic elements fade, done so well the viewer focuses on the dogs and their journey. All of this leads up to the tremendous joy of freedom and partnership for those whose lives are transformed by their new guide dogs.
Lough has attempted impartiality by showing both sides without overtly stating a position. Either side could interpret the film as presenting evidence supporting their ideology. This both works and does not.